Email AI Automation
An inbox that triages and answers itself
Email AI automation that categorizes tickets, analyzes sentiment, drafts replies for human review and autonomously resolves approved topics.
Capabilities
What's included
Auto-categorization
Every email tagged by intent, product and priority.
Sentiment Analysis
Urgent or frustrated customers are surfaced first.
AI Draft Generation
Ready-to-send drafts for your team to review and approve.
Autonomous Replies
Fully automated responses for topics you approve.
Guardrails
Blocked topics, tone rules and confidence thresholds.
Approval Workflows
Gradually move topics from draft-only to autonomous.
How guardrails work
- Topics start in draft-only mode until you approve them
- Low-confidence replies are always routed to a human
- Refunds, legal and account-security topics can be hard-blocked
- Every sent reply is logged with its sources
- Weekly quality reviews by our AI engineers
Integrations
GmailOutlook / Office 365ZendeskFreshdeskHelp ScoutIntercom
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