Refund & Cancellation Policy
Effective date: October 2026 · Last updated: October 2026
This policy describes how setup fees, subscriptions and cancellations work for Gringo Service plans.
1. Seven-Day Refund Deadline
Refund requests must be received in writing at support@gringoservice.com within 7 days of the relevant payment. No refunds are available after 7 days for setup fees, monthly subscriptions, or annual subscriptions. Requests made within this window remain subject to the eligibility conditions below; a refund is not automatic. This policy does not limit statutory rights that cannot legally be waived.
2. Setup Fees
Within 7 days of payment, setup fees are refundable in full if you cancel in writing before the kickoff call. After kickoff and before knowledge ingestion begins, 50% is refundable within that same window. Once agent development has started, setup fees are non-refundable. No setup-fee refunds are available after 7 days from payment.
3. Monthly Subscriptions
Monthly subscriptions can be cancelled at any time with 30 days' written notice to support@gringoservice.com. Service continues until the end of the notice period. We do not refund partial months.
4. Annual Subscriptions
Annual subscriptions may be cancelled within the first 7 days from payment for a pro-rata refund of the unused period, less the discount received. After 7 days, annual plans are non-refundable but will not renew if cancelled before the renewal date.
5. Plan Changes
Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing period.
6. Service Credits
Where an SLA applies, remedies for downtime are service credits as described in our Service Level Agreement, not cash refunds.
Contact
Gerin go Technologies LLC (operating as Gringo Service), 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, United States. Email: contact@gringoservice.com.
This document is provided for transparency and general information. It should be reviewed by qualified legal counsel before reliance in any specific jurisdiction.